Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts

Sunday, March 25, 2012

The Greatest Crime in Craft Beer

With a title that makes a claim such as this, the mind races through probably dozens of possible offenses perpetrated against or even by the craft beer industry itself. Any of these offenses may qualify, depending on your personal drinking preferences and level of passion for today’s craft beer movement. Could it be the bland light lagers forced upon us by the major commercial breweries, whom we all know to be evil incarnate? Could it be the radical and experimental (and often mediocre) brews put out by craft breweries in an attempt to recapture their bleeding edge? Could it even be the overzealous online fans of craft beer themselves?

In fact, the greatest crime in the craft beer world today is something so innocuous and subtle that it most likely has escaped notice by most craft beer consumers. It has crept upon us silently over the past few years and has spread now widely in some areas, especially with the advent of the more upscale drinking establishments and fashionable gastropubs. It is not something new that has been added but instead something that has gone missing: the simple
16-ounce pint glass.

The pint glass has been the standard of goods exchange for draft beer retailers for generations of beer drinkers. A  U.S. liquid pint is a volume of measure defined as 16 ounces, or around 473 milliliters. (The British went so far as to regulate the servings of beer by law centuries ago, hence their 20-ounce imperial pint.) The name pint has its roots in the Old French and ultimately in the Latin picta, meaning “painted,” referring to the serving line painted on an ale vessel. The very definition of this word has historical origins tied to the selling, serving and consumption of beer – but all that may have now come to an end.

This crime is not one committed by the craft beer brewers themselves but by on-premise retailers, who have quietly started to replace their standard pint glasses with either similar-looking 14-ounce glasses of the same shaker pint design or stylized glasses of 12 or even 10 fluid ounces in volume. This is ostensibly a cost-cutting measure – one often accompanied by a price increase as well, so the consumer sometimes now pays more and receives less beer pulled from the tap. Understandably, a business must cover its expenses and ultimately make a profit but the consumer’s salary is not rocketing skyward, either.

This is the greatest craft beer crime because it has broken the standard metric of exchange between craft beer consumers and the retailers they support. No longer can we compare one establishment to another on the basis of price as their serving sizes cannot be relied upon to be equivalent, and some retailers are unjustly accused of being more expensive when they are actually the same or cheaper on a per-ounce basis. The consumer metric between the ultimate purchaser and the brewery, the 12-ounce bottle, still stands but for how long? Will brewers begin to adopt a 10-ounce bottle size or 8-ounce can for the same purpose?

(Actually, this trend has already started, albeit on a very isolated scale. Some breweries use the "stubby" bottles for their product, a throwback design from decades ago. This bottle style does have some distinct and practical functional advantages for brewers but it holds only 11.2 ounces in volume instead of the standard 12 ounces. Fortunately, the ubiquity of the iconic longneck brown bottle is a difficult tradition and marketing package from which to deviate.)

Nor are craft breweries entirely innocent in this practice. Customized brewery glassware is often provided to retailers, specialized glasses etched with the company logo that are meant to be the ideal serving vessel and volume for perhaps a boozy barleywine or pungent sour ale. For high-gravity products or limited-edition exceptions such as these, smaller portion sizes are understandable and acceptable but too often a simple sessionable amber or wheat ale is served in the same glass. Breweries do not object because they are eager for the logo to be displayed and happy for the free promotion.

As consumers, the only force we have is the budget we choose to spend on purchasing such products and supporting these retailers. Watch for the serving size you are offered next time you enjoy a craft beer from a fresh tap, and verify its volume if necessary. Challenge retailers that do not use the 16-ounce pint as their serving standard, and patronize those that still adhere to a reliable and universally accepted metric of sale.

Sunday, December 13, 2009

Divine Opportunity Missed

Just this past December 1st, Houston’s Saint Arnold Brewing Company released the latest edition of its specialty beer series, this one sequentially dubbed the Divine Reserve No. 9. In a departure from previous versions of classic high-gravity styles, the No. 9 is a unique recipe of an “imperial pumpkin stout,” a Russian imperial stout brewed with pumpkin and traditional spices.


Saint Arnold has been brewing this rather irregular series since 2005. Even-numbered releases are based on the winning recipe of the regional homebrew competition, the Big Batch Brew Bash, with odd-numbered versions being original in-house creations. In the past they have produced barleywines, imperial stouts and heavy IPAs; No. 9 has proven to be their most original attempt yet.

These Divine Reserve releases have grown into something of a frenzied cult following. Because the batch sizes are limited, unique and never to be reproduced, they often sell out statewide within days or even hours—or minutes, as is the case at some retailers. Demand is high both for consumption and for cellaring purposes, both by casual consumers and hard-core Saint Arnold fans alike.

Yet is Saint Arnold missing a prime marketing opportunity with this series? Limited editions are always a good profit engine for brewers but Saint Arnold seems to be mishandling some of the success that has fallen seemingly at its feet. Almost all the Divine Reserve beers are very highly rated individually but the series taken as a whole can be viewed as a lesser success.

To begin, there is the issue of the styles chosen. These include a couple of barleywines, a Belgian quadrupel, a strong IPA, a heavy Scotch ale (twice), a Russian imperial stout and a weizenbock. Granted that half the styles are dictated by the Big Batch Brew Bash, the choices made by the Saint Arnold brewers have not been the most original or experimental. Hopefully, the latest No. 9 is a break in this uncreative trend.

The second problem has been one of supply, most likely dictated simply by spare capacity at the brewery to hold one of these batches for the long term required. The extremely limited supply coupled with attempts to distribute throughout Texas means shortages in all places, and the accompanying media attention has lead to a growing following that ravenously purchase and hoard sizeable quantities as soon as each release hits the shelves. With any luck, expanded capacity at their new brewery location will ameliorate at least some of this issue.

However, the largest problem with this special series is also seemingly the easiest to remedy: timing. There appears to be no set schedule or calendar consideration for each Divine Reserve batch. A mere three months elapsed between releases No. 8 and No. 9, whereas the No. 8 came out almost a year after its predecessor. No perennial character exists, nor is there any attempt to correlate releases with seasons or calendar dates.

This problem of scheduling is a grand opportunity missed for a great deal of positive (and free) marketing and exposure. With an annual “Divine Reserve Day,” the media coverage would extend for months and consumers would plan their events with anticipation; instead, Saint Arnold fans are left racing against each other due to grass-roots notification via a mailing list. Cameras would capture the celebration surrounding this ersatz holiday (re: Three Floyds Dark Lord Day) instead of covering the frustrated crush at liquor stores on the day of release.

Will these matters be resolved with the expanded space and capacity at their newly occupied brewery just north of downtown? Possibly, at least those concerns related to space, capacity and distribution. As for criticisms of the choice of styles and release dates, this is a matter solely under the control of Saint Arnold management.